Stoic AI
  • Introduction
  • What's inside?
  • Team
  • Official links
  • Announcements
    • CND DAO & tokenomics evolution. CND becomes deflationary
    • CND connects with Stoic. Finally.
    • Hybrid Intelligence Development Vision 2022-2023
    • NEW! We're launching Market Neutral Strategy
  • Stoic
    • Strategy
      • How Stoic Selects Assets for The Portfolio
      • How Stoic Executes Trades to Rebalance Portfolio
      • How Stoic Works in a Bearish Market
        • How to set Stoicโ€™s hedge?
      • How Stoic Manages Risks
      • How Stoic Compares to Bitcoin and Equal-Weighted Crypto Portfolio
    • How to Create a Binance Account
      • How to Buy Crypto on Binance
        • How to buy crypto with Credit/Debit Card
        • Deposit funds into your Fiat and Spot wallet
    • Fees
      • How do I send fees?
      • How do I send fees from Binance?
    • How to Connect Stoic
      • How to create an API-key?
      • How to add trusted IP addresses for the API key?
      • How to activate the sub-account feature on Binance?
  • Referral Program
    • How to Join Stoic Referral Program
    • How to Refer Friends
  • Stoic Platinum
    • How to get a private access
  • Support
    • Make sure your auto savings are turned off!
    • FAQ
      • How to install Stoic on Huawei devices
      • My trading suddenly stopped
      • My payment is not accepted. It's been an hour!
      • I can't scan my API-keys
      • It's been 24 hours and my trading has not started
      • Stoic asks for extra fees
      • I have made a deposit but Stoic doesn't see it
      • Support doesn't answer
      • My charts are weird/not showing
      • Stoic shows a different balance comparing to Binance
      • I got an error message
      • Can't sign in to the Stoic Account
      • Stoic didn't see my withdrawal
      • I didn't receive a login letter
      • My login link doesn't work
      • How are returns calculated if I add or withdraw funds?
      • My returns are wrong
      • I need a list of all transactions for tax purposes. How can I get it?
      • What is portfolio hedging?
      • STOIC USER AGREEMENT
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  1. Support
  2. FAQ

Support doesn't answer

Stoic has a very dedicated team of Customer Success managers, so please don't worry: you will get an answer, and we will sort out your problem completely ๐Ÿ’›

You will get a response from us within 24 hours (not on weekends, though, but first thing Monday!), or 48 hours max. Please don't worry, as we work hard to get to your message and we will take care of everything swiftly, friendly and effectively ๐Ÿš€

Thank you so much for your patience and for being with us. See you soon!

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Last updated 3 years ago

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